Privacy Policy

Personal information refers to any data or opinion that can identify a specific individual. Examples of the information we typically collect include: full names, postal addresses, email addresses, and phone numbers.

We collect this information through various methods, including telephone communications, emails, interactions via our website (e.g., booking forms or quote requests), browser cookies, and trusted third-party partners. Please note that we do not take responsibility for the privacy practices or external links of third-party websites.

We gather your personal details primarily to deliver our insulation and home improvement services, communicate with our customers, and manage marketing initiatives. Your information may also be used for secondary purposes closely related to the main purpose where you would reasonably anticipate such use. You retain the right to opt-out of our marketing or mailing lists at any time by sending us a written request.

Whenever feasible and appropriate, we will inform you of the specific reasons we are collecting your details and how we intend to utilize them at the time of collection.

Under the Privacy Act, sensitive information is classified as details regarding an individual’s racial or ethnic origin, political affiliations, religious beliefs, membership in professional bodies or trade unions, criminal history, or health data.

We will only handle sensitive information under the following conditions:

• For the primary purpose it was directly collected;
• For a closely related secondary purpose, provided you have given your explicit consent; or
• When mandated or permitted by law.

Whenever reasonable and practical, we aim to collect personal information directly from you. However, there may be instances where data is supplied by third parties. Should this occur, we will take practical steps to ensure you are notified of the information provided.

Your personal information may be shared in certain scenarios, including:

• With third-party service providers, where you have granted explicit consent for use or disclosure; or
• When required, permitted, or compelled by Australian law.

We maintain robust safeguards to protect your personal information against loss, misuse, unauthorized access, modification, or unlawful disclosure.

When your personal data is no longer required for the purpose for which it was originally collected, we will take reasonable steps to securely destroy or permanently de-identify it. However, most customer records and client files are retained for a minimum period of 7 years to comply with business and legal standards.

Subject to specific legal exceptions, you have the right to request access to the personal data we hold about you, as well as request updates or corrections. To make an access request, please submit it to us in writing.

OZ HOMES INSULATION Pty Ltd does not charge a fee for processing initial access requests, though a reasonable administrative fee may apply for supplying physical or digital copies of large data files. To safeguard your privacy, we will require proper proof of identity before releasing any records.

Keeping your details accurate and current is important to us. We take active steps to ensure that the personal information we store remains accurate and complete. If you discover that any of your details have changed or are incorrect, please notify us as soon as possible so we can amend our records and continue providing you with high-quality service.

This privacy policy may be revised periodically to reflect operational or legal changes and will always be accessible directly through our website.

If you have any questions, feedback, or formal complaints regarding our privacy practices, please reach out to us using the details below:

• Company: OZ HOMES INSULATION Pty Ltd
• Address: 1/1 Independent Way, Ravenhall Vic 3023
• Phone: 1300 383 802
• Email: oz.homes.insulation@hotmail.com