Terms & Conditions

At OZ HOMES INSULATION Pty Ltd, we strive to offer the most competitive pricing on all our insulation materials and services. However, if you find a lower verified price (including GST and delivery fees) on an identical, in-stock item available for immediate purchase or collection from a competitor, we will beat it by 5%. Please note that this offer excludes trade quotes, clearance stock liquidations, and commercial bulk quantities.

How to Claim

You can request our price match by presenting official documentation such as advertising collateral, a genuine dated receipt, or a formal written quote from a recognized Victorian retail competitor. The item must be completely identical in brand, product type, and R-value, and must be verified as currently in stock by our team. Price matching must be requested prior to completing your purchase.

Where applicable under government schemes or home improvement programs, any carbon credits or energy efficiency certificates generated in connection with installations performed by OZ HOMES INSULATION Pty Ltd shall be retained by or assigned to us, and the property owner agrees to sign any necessary documentation to facilitate this apportionment.

In the event that an item is listed or quoted at an incorrect price due to a typographical error or incorrect data received from a supplier, OZ HOMES INSULATION Pty Ltd reserves the right to refuse or cancel any orders placed for items listed at the incorrect rate. If your payment has already been processed and your order is subsequently cancelled, we will immediately issue a full refund to your original payment account.

All products sold are covered by standard manufacturer warranties and consumer guarantees mandated under the Australian Consumer Law (ACL).

Except where expressly stated, OZ HOMES INSULATION Pty Ltd disclaims all other implied warranties regarding merchantability or fitness for a particular purpose.

Our maximum aggregate liability arising from any product sold on our site or through our services shall be strictly limited to the purchase price of the specific product or service ordered. We shall not be held liable for any special, indirect, consequential, or punitive damages.

Use at Your Own Risk

Your use of our website and services is entirely at your own risk. We do not guarantee uninterrupted or error-free site operation.

Third-Party Links

We disclaim responsibility for the accuracy or content of any third-party websites linked to or from our platform.

Indemnification

You agree to indemnify and hold harmless OZ HOMES INSULATION Pty Ltd, its directors, employees, and agents from any claims, demands, or legal fees arising out of your misuse of our services, breach of these terms, or violation of any rights of a third party.

If you have any questions or require further assistance regarding our terms and conditions, please contact our team:

• Company: OZ HOMES INSULATION Pty Ltd
• Address: 1/1 Independent Way, Ravenhall Vic 3023
• Phone: 1300 383 802
• Email: oz.homes.insulation@hotmail.com